Type : Jobs
Date : August 14, 2022
Location : Nairobi,Kenya

Responsible for supporting planning and business teams to come up with new products and features, and knowledge sharing with Junior engineers to augment efficiency and competence. Also responsible for analyzing key system performance indicators to forecast areas of improvement and optimization, identifying system bottlenecks in advance, and resolving them beforehand to ensure a consistently good customer experience and high system availability. Resolving escalated internal and external customer issues and developing software solutions to improve systems operations and maintenance


  • Managing Vendor and Supplier relationships to support the development and implementation of new business products and offers.

  • Forecasting Service and capacity, planning, deployment, and optimization of the platforms.

  • Implementation and configuration of service nodes, primarily focusing on business requests such as tariffs, brands, and lifecycle management.

  • Development, documentation, and implementation of service/business continuity plans, including coordinating regular BCP testing.

  • Solving engineering-related escalations of anomalies with or without vendor support as per support contracts.

  • Participating in post-incident reviews, root cause analysis, and implementation of recommendations from the RCA reports. Automation of complex, manual, and error-prone processes.

  • Designing solutions that not only consider concepts such as abstraction and modularity but also considers aspects such as maintainability, reusability, performance, security, and scalability.

  • Software development following the company’s guidelines and standards along with international best practices to consistently deliver high-quality solutions.

  • Managing the packaging, testing, and deployment of internally developed solutions.

  • Documentation of the design, test plans, manuals as well as any other artifacts that help describe the function, architecture, and design of the solution.

  • Providing operational support that will involve monitoring system performance, making defect repairs, testing the application after any changes are made, and performance tuning.

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