Credit Admin and Collection Associate

Kshs55,000.00

 (Negotiable)

Description

Type : Jobs
Date : August 27, 2022
Location : Nairobi

Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable.

Our strategy is to provide a world-class customer experience with regard to accessing basic financial services through effective education and signalling that allows our customers to graduate with more sophisticated financial products. In the long run, these more sophisticated financial products will be the profit engine of the financial services business

Key Responsibilities;

  • Capacity to recruit & manage clients including KYC, usage, retention and repayment
  • Managing customers directly and in liaison with the sales team to ensure:
    • Growth
    • Ensure they order the set number of SKUs and grow their SKUs per order
    • Ensure they grow Average Revenue Per User MoM
    • Ensure on-time repayment of credit with the capacity to escalate collections
  • Daily follow up of overdue invoices through phone calls and field visitations
  • Developing Pay plans / Promise to Pay database with elaborate follow-ups
  • Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
  • Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes in policy
  • Handle all customer and agents complaints within the credit portfolio
  • Any other duties may be assigned

Qualifications

  • Diploma in a Business related course
  • Proven work experience in credit management
  • Good understanding of lending procedures & credit-related laws
  • 2-4 years of credit experience
  • Be willing to regularly travel to customer sites
  • Have considerable experience with customer negotiations

Mention Mafudi Classified  when calling seller to get a good deal

 

Location

Nairobi
Safety tips for deal
  1. Use a safe location to meet seller
  2. Avoid cash transactions
  3. Beware of unrealistic offers

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