Type : Jobs
Date : August 13, 2022
Location : Nairobi,Kenya

South Fitness is an organization that focuses on corporate engagement with a concentration on holistic wellbeing driven by three main health and wellness pillars which include: Physical wellness, Nutritional Wellness and Mental & Emotional Wellness. We work with individuals and organizations to build and support high Performance teams; sports and gym management amongst other wellness engagement services.

Role Summary

The South Fitness (ESGRAY GROUP) Account Managers (Management trainee) are responsible for managing a portfolio of accounts and are responsible for building strong client relationships, developing account management strategies, coordinating with internal and external teams to deliver solutions that meet clients’ needs, and identifying opportunities to grow accounts for planning and delivering quality services and support to all ESGRAY GROUP Clients. The Senior Account Managers (Management trainee) play a leadership & supervisory role within the account management team, they also work closely with the entire organizational team made up of wellness professionals and other service providers including sports scientists & fitness instructors, nutritionists, mental wellness professionals & other wellness professionals. They work with the media team in facilitating quality virtual services, client service managers, human resource managers, accountants, as well as the company leadership team to provide quality services in total wellness.


Skills And Competencies:

  • Strong client services and customer service skills

  • Strong communication skills; interpersonal, written, and oral.

  • Ability to think and act both strategically and tactically

  • Ability to deal with and manage internal and external changes

  • Solid organizational skills, including prioritization and time management

  • Pitch concepts and summarize results during multiple client meetings

  • Strong knowledge of business operations and strategy

  • Strong desire to exceed expectations

  • A practical and creative approach to problem solving

  • Ability to summarize and communicate important data

  • Ability to anticipate problems and issues, and keep the leadership team informed

  • Ability to comply with organizational management procedures, policies and practices

Job Responsibilities:

  • Ensuring that all aspects of client accounts are managed with excellence. This includes supervising client service teams and overseeing wellness services, physical fitness, nutrition and psychosocial services.

  • Manage multiple accounts; develop positive working relationships with all customer touch points

  • Drive client retention, renewals, upsells and client satisfaction

  • Work closely with the Account Management Team on day-to-day operational processes including content development and review.

  • Work with internal and external teams including the entire wellness team & service provision teams to develop client goals and key performance metrics and exceed those goals

  • Communicating with clients to understand their needs and respond appropriately.

  • Collaborating with internal teams including fitness professionals, nutritionists, psychologists and administrative teams to ensure seamless delivery of services to our clients

  • Collecting and analyzing data collected from interaction with clients to ensure that services provided meet and exceed client needs.

  • Records and reports – Completing and managing required reports on time including delivery and storage.

  • Maintaining updated knowledge of organizational products and services.

  • Resolving complaints and preventing additional issues by improving processes.

  • Keeping ahead of the trend in corporate wellness services.

  • Acting as a client advocate with a focus on improving services offered.


  • Bachelors’ degree in related areas or equivalent work experience

  • At least 6 months of experience in a customer/Client facing role..

  • Possess Professional knowledge and use of Microsoft Office suites and Internet for research and Communication

  • Excellent communication skills and superior customer-service skills

  • Ability to manage professional relationships, both internally with co-workers and with clients in order to promote business growth

  • Ability to work independently with minimal supervision

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